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Best Western Hospitality Hotel & Suites
5500 28th Street SE, Grand Rapids, MI 49512 US
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Reservations: (704) 464-0232
2.5 Star Property In Grand Rapids (Forest Hills)
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Select My Room
Average
3.5/5
Based on 447 guest reviews
- Free WiFi
- Number of indoor pools - 1
- Free continental breakfast
- Free breakfast
- Smoke-free property
- Free self parking
- Fitness facilities
- Pool sun loungers
Select Your Room:
04/16/2024 - 04/17/2024
Searching all hotel inventory networks
8 bookings in the last 48 hours
Standard prices by room type for the next 60 days
Verified Reviews of Best Western Hospitality Hotel & Suites
Below are the verified reviews from guests that we have booked recently: "Very comfortable, quite, clean. Excellent"
Overall Score3.0/ 5
Very clean and friendly I will use them again in the future.
Jaclyn G. (Individual traveler, booked 1 room), from 
19-Jun-2023 Verified Review, stayed from Sat Jun 17 to Mon Jun 19 2023 at a $106.92 average nightly rate. 
"Pleasant staff, comfy bed."
Overall Score3.0/ 5
Staff was great. Room was okay, the bed was comfortable. I would probably give it another try.
Valerie M. (Individual traveler, booked 1 room), from 
10-May-2023 Verified Review, stayed from Fri May 05 to Sat May 06 2023 at a C$95.99 average nightly rate. 
Summary of Verified Reviews
Property Description
Located in Grand Rapids (Forest Hills), Best Western Hospitality Hotel & Suites is within a 5-minute drive of MSA Fieldhouse and Patterson Ice Center. This hotel is 6.2 mi (9.9 km) from Frederik Meijer Gardens and Sculpture Park and 10.2 mi (16.4 km) from DeVos Performance Hall.
A complimentary continental breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Make yourself at home in one of the 120 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Distances are displayed to the nearest 0.1 mile and kilometer.
MSA Fieldhouse - 0.7 km / 0.5 mi
Patterson Ice Center - 1.8 km / 1.1 mi
Orbit Room - 3.8 km / 2.4 mi
Centerpointe Mall - 4.2 km / 2.6 mi
Calvin College - 4.4 km / 2.8 mi
Watermark Country Club - 4.6 km / 2.9 mi
Woodland Mall - 4.9 km / 3 mi
Calvin College Ecosystem Preserve - 5.6 km / 3.5 mi
Decatur Vein Clinic - 6.1 km / 3.8 mi
Forest Hills Fine Arts Center - 6.8 km / 4.2 mi
Golf Club at Thornapple Pointe - 7 km / 4.3 mi
Ada Township Covered Bridge - 8.1 km / 5 mi
Amway World Headquarters - 8.8 km / 5.5 mi
Methadone Clinic - 9 km / 5.6 mi
Davenport University - 9.4 km / 5.8 mi
The preferred airport for Best Western Hospitality Hotel & Suites is Gerald R. Ford International Airport (GRR) - 6.1 km / 3.8 mi
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a bus station shuttle.
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and a picnic area.
Amenities / Features
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum age of oldest guest: 21
- Dry cleaning/laundry service
- Wheelchair accessible (may have limitations)
- Vending machine
- Wheelchair-accessible van parking
- Meeting rooms
- Wheelchair-accessible registration desk
- Television in common areas
- Free WiFi
- Wheelchair-accessible public washroom
- Number of indoor pools - 1
- Picnic area
- Wheelchair accessible parking
- Free continental breakfast
- Airport transportation (surcharge)
- No accessible airport shuttle
- Luggage storage
- Bus station shuttle (surcharge)
- Year Built - 1970
- Total number of rooms - 120
- Number of floors - 2
- Professional property host/manager
- No cribs (infant beds) available
- No rollaway/extra beds available
- Express check-out
- Free breakfast
- Business center
- 24-hour front desk
- Daily
- Housekeeping on request
- Smoke-free property
- Safe-deposit box at front desk
- Coffee/tea in common areas
- Laundry facilities
- Free self parking
- Elevator
- Fitness facilities
- Pool sun loungers
- Wheelchair accessible path of travel
- 24-hour business center
Airport & Shuttle Information
3 miles from Gerald R Ford International Airport. Complimentary shuttle available from 4 am - Midnight.
Local Shuttle Info: Free shuttle service to and from airport 4 am - 11:59 pm.
Breakfast Information
Complimentary Breakfast. Monday - Friday 6:30am-9:30am, Saturday & Sunday 7am - 10am. Eggs, sausage and/or bacon, biscuits and gravy, toast, cereal, pastries, yogurt, muffins, fresh fruit and oatmeal. Juice, milk and coffee.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Maximum number of pets per room 2
Only dogs and cats are allowed
Service animals are allowed
Pets cannot be left unattended
Service animals are exempt from fees/restrictions
Pets allowed
Pets allowed based on the availability of pet friendly rooms. Up to 2 dogs per room. Additional pet types (cats, birds, etc.) may be accepted at the hotel's discretion. Pet rate is $25 per pet per night for the first seven days. No additional fee is charged after seven days.
Internet / WiFI
Our high speed wireless internet access is free to all of our guests, and available through out entire building.
Misc Fees / Policies
- Airport shuttle fee: USD 15.00 per room (one-way)
- Pet fee: USD 25 per pet, per day (maximum USD 75 per stay)
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property:
- Deposit: USD 100.00 per accommodation, per stay
We have included all charges provided to us by the property.
- This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
- Pool access available from 8:00 AM to 11:00 PM.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
Cleaning Policies
Housekeeping service available per request.
Property is cleaned with disinfectant
Staff wears personal protective equipment
Guests are provided with free hand sanitizer
Social distancing measures are in place
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property follows sanitization practices of SafeStay (AHLA - USA)
Masks are compulsory at the property
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Property confirms they are implementing enhanced cleaning measures
About Best Western Hotels
- 4000+ independently owned hotels located in over 100 countries
- Best Western Rewards is a free program where members can earn 10 points for every dollar spent or airline/partner rewards for each night stay. With no blackout dates and points that never expire, whats not love?
- 18 brands, including: Best Western, Best Western Plus, and Best Western Premier
- Best Western offers exceptional value with great amenities including free breakfast, high-speed internet, local calls, and lond distance access. Convenient computer room in the lobby area perfect for copy and fax services, and even printing out boarding passes, maps, etc.
- Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk. Fitness room, laundry room, and business center also available. Free breakfast, high-speed internet, local calls, and long distance access
- Best Western Premier gives guests the highest quality amenties, furnishings, and decor with personalized guest services. All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels. On-site dining, fitness room, business center, snack shop, and meeting rooms
The Best Western Hotels highlights above are subject to change without notice.
Seasonality and Projections at Best Western Hospitality Hotel & Suites
The graph above is fluctuations of room rates for both group prices and the lowest online individual prices we could find at the time the group/meeting bid was submitted. The lowest group discount displayed is 25.6% in the month of March 2022 and the highest average individual rate is $133 in the month of May 2023. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Best Western Hospitality Hotel & Suites in a month when rates are lower.
